Shipping & Delivery
Overview
At BDY/LAB Melbourne, we are committed to fulfilling orders promptly, securely, and with complete discretion. This Shipping & Delivery Policy explains how orders are processed, packaged, dispatched and delivered to customers throughout Australia.
This policy applies to eligible orders placed through thebdylab.com. At this time, BDY/LAB Melbourne ships within Australia only. International delivery is not currently available.
Processing and transit timeframes referenced in this policy are calculated in business days (Monday to Friday, excluding Australian public holidays). Orders placed on weekends or public holidays will begin processing on the next available business day.
Order Processing
Once your order is placed and payment is confirmed, our fulfilment team will begin preparing your order. Here is what to expect from placement to dispatch:
During high-volume periods, public holidays or unforeseen operational disruptions, processing may extend beyond our usual 1–2 business day timeframe. Where practical, we will provide an update if your order is materially delayed.
Delivery Timeframes
Estimated delivery timeframes begin from the date your order is dispatched, rather than the date the order was placed. Delivery estimates can vary depending on your location and the carrier service used.
Delivery to major Australian metropolitan areas will generally be faster after dispatch, depending on the carrier and service selected.
Regional deliveries may require additional transit time depending on distance and local carrier coverage.
Rural and remote Australian addresses may experience longer delivery times than metropolitan locations.
Where an express option is available, the applicable delivery estimate will be displayed during checkout.
Carrier delivery timeframes are estimates rather than guaranteed delivery dates. Delays may occur due to carrier disruptions, severe weather, public holidays, remote locations, incorrect address details or other circumstances outside our reasonable control.
Delivery Across Australia
BDY/LAB Melbourne currently delivers within Australia only. Orders may be shipped to eligible addresses across Australian states and territories, subject to carrier availability and any applicable product or delivery restrictions.
We currently accept delivery orders to eligible Australian addresses only. We do not currently offer international shipping.
Packaging
BDY/LAB Melbourne orders are packaged with care to help protect product integrity throughout the Australian delivery process. We prioritise both discretion and appropriate product protection.
- Discreet outer packaging: Orders are shipped in plain outer packaging without unnecessary information about the contents.
- Temperature considerations: Where appropriate for a product and delivery method, suitable packaging may be used to help protect the contents during transport.
- Protective inner packaging: Products are secured with appropriate protective materials to reduce the risk of damage during handling.
- Order documentation: Relevant order or packing information may be included with the parcel where required.
Order Tracking
Once your order has been dispatched, you will receive shipping information containing your tracking details where tracking is available for the selected delivery service.
- Tracking information may take up to 24 hours to become active after your dispatch notification is sent.
- Tracking update frequency depends on the carrier and the route your parcel is travelling through.
- Regional and remote deliveries may show fewer tracking scans between major carrier facilities.
- If tracking has stopped updating for an unusual period, please contact our support team with your order number so we can assist.
Keep your order number and tracking information available when contacting us about a shipment. This allows our support team to locate the relevant delivery information more efficiently.
Delivery Charges & Service Areas
Shipping charges are determined according to the delivery service, destination and other applicable order factors. Available shipping options and charges are shown during checkout before your order is confirmed.
- Delivery charges may vary between metropolitan, regional, rural and remote Australian addresses.
- Express delivery may not be available to every postcode or remote location.
- Some locations may require additional transit time even when an express service is selected.
- Any available shipping options and associated charges will be displayed during checkout based on the delivery details entered.
- We do not currently dispatch customer orders to addresses outside Australia.
Enter your complete Australian delivery address during checkout to view the shipping options available for your location.
Lost or Damaged Orders
We take care when preparing orders for dispatch, but occasional delivery incidents can occur. If your parcel is damaged, incomplete or appears to be lost in transit, contact our support team as soon as possible.
Contact us within 48 hours of delivery and provide clear photographs of the parcel, packaging and affected products so the issue can be assessed.
If your order arrives incomplete, contact us within 7 days of delivery with your order number and details of the missing item.
If tracking has not updated for an extended period beyond the expected delivery window, contact us so we can review the shipment and, where appropriate, raise an enquiry with the carrier.
If tracking shows your parcel as delivered but you cannot locate it, check the delivery location and surrounding property before contacting us for assistance.
Where a delivery issue is confirmed to have resulted from our error or an eligible carrier issue, we will work with you toward an appropriate resolution in accordance with our applicable policies and Australian consumer law.
Shipping Restrictions
The following conditions may affect whether and how an order can be delivered within Australia:
- Delivery is currently limited to eligible addresses within Australia.
- Some delivery services may not be available to certain remote or restricted Australian postcodes.
- Where a carrier cannot service an address entered at checkout, an alternative address or delivery arrangement may be required.
- Orders containing products requiring particular handling may be subject to additional dispatch considerations.
- Orders may be delayed where extreme weather, carrier disruptions or other conditions could materially affect safe delivery.
- We reserve the right to refuse or cancel an order where fulfilment or delivery would conflict with applicable laws, regulations, carrier requirements or our Terms and Conditions.
- Bulk or wholesale orders may require separate delivery arrangements before dispatch.
Address Accuracy
Customers are responsible for providing a complete and accurate Australian delivery address when placing an order. Incorrect or incomplete details can cause delays, failed delivery or additional shipping costs.
- Address changes can only be accommodated where possible before the order has been dispatched. Contact us as soon as possible if your delivery details need to be corrected.
- If a parcel is returned due to an incorrect address, incomplete details or unsuccessful delivery attempts, additional shipping charges may apply before re-dispatch.
- Parcels not collected within a carrier's applicable holding period may be returned to sender.
Before confirming your order, check your street address, suburb, state and postcode carefully. Once your parcel has entered the carrier network, we may not be able to redirect it.
Contact Us
If you have questions about your order, dispatch status or Australian delivery, our support team can assist. Please include your order number when contacting us about an existing shipment.
BDY/LAB Melbourne — Order Support
For tracking, dispatch or delivery enquiries, please contact us with your order number ready.