Frequently Asked Questions
Shipping & Delivery
Is shipping discreet?
All orders are packaged discreetly with no product names displayed on the outer packaging.
Is pick up Possible?
No. As we are an online business and do not offer local pick-ups
My order arrived damaged. What should I do?
If your order arrives damaged or with signs of tampering, please do not use the product. Contact our support team at hello@thebdylab.com within 24 hours of receipt, including photographs of the packaging and vials. We will investigate promptly and arrange a replacement or refund where appropriate.
Orders & Payment
What payment methods do you accept?
We currently accept a range of secure payment methods available at checkout. Available payment options may change from time to time and will be displayed during the ordering process.
Can I modify or cancel my order after placing it?
Orders may only be modified or cancelled prior to dispatch. Once an order has been processed for shipment, changes may no longer be possible.
If you need assistance with an existing order, please contact our team as soon as possible.
Is my personal information kept confidential?
Yes. Customer privacy is important to us. Information submitted through our website is handled in accordance with our Privacy Policy and is used solely for order processing, customer support and regulatory compliance where required.
What is your returns and replacement policy?
Due to the nature of research products, we are generally unable to accept returns of opened or handled items.
If your order arrives damaged, incomplete, or incorrect, please contact us within 24 hours of delivery and include photographs of the issue. We will review each case individually and work toward an appropriate resolution.