Shipping & Delivery

Overview

At BDY/LAB Melbourne, we are committed to fulfilling your research orders promptly, securely, and with complete discretion. This Shipping & Delivery Policy outlines everything you need to know about how we process, package, and dispatch orders from the time of purchase through to delivery at your door.

This policy applies to all orders placed through atlasbodylab.com. By placing an order with us, you confirm that you have read and agreed to the terms set out below.

Order Processing

Once your order is placed and payment is confirmed, our fulfilment team will begin preparing your order. Here is what to expect from placement to dispatch:

Delivery Timeframes

Estimated delivery timeframes begin from the date of dispatch, not from the date of order placement. All transit times are estimates provided by our carrier partners and are not guaranteed delivery dates.

International Shipping

We ship to the majority of countries worldwide. International orders are subject to the same processing standards as domestic orders, with additional considerations for cross-border logistics and customs compliance.

Packaging

All BDY/LAB Melbourne orders are packaged with the utmost care to ensure product integrity throughout the shipping process. We prioritise both discretion and product protection in all our packaging practices.

• Discreet outer packaging: All orders are shipped in plain, unmarked boxes or mailer envelopes with no reference to BDY/LAB Melbourne or the nature of the contents on the outer packaging.
• Cold-chain compliance: Temperature-sensitive products are shipped with appropriate insulated packaging and ice packs or dry ice where required to maintain product stability during transit.
• Protective inner packaging: Products are secured with appropriate cushioning materials to prevent damage during handling and transit.
• Documentation: All parcels include a packing slip and, where required for international customs, a commercial invoice describing contents in general research-compliant terms.

Order Tracking

Tracking is provided for all orders. Once your order has been dispatched, you will receive a shipping confirmation email containing your unique tracking number and a direct link to the carrier's tracking portal.

• Tracking information may take up to 24 hours to become active after your dispatch confirmation email is sent.
• For international orders, tracking updates may be less frequent once a parcel has crossed into the destination country's postal network.
• If your tracking link is not updating after 5 business days, please contact our support team before assuming the parcel is lost.
• Economy international shipments may have limited tracking visibility depending on the destination country's postal infrastructure.

Customs & Import Duties

International orders may be subject to customs inspection, import duties, taxes, and other fees levied by the destination country's customs authority. These charges are entirely outside of BDY/LAB Melbourne's control and are the sole responsibility of the recipient.

• Customs duties, VAT, GST, and import taxes are not included in our product or shipping prices and are payable by the recipient upon delivery or clearance.
• BDY/LAB Melbourne is not responsible for delays caused by customs inspections or clearance procedures.
• We are required by law to accurately declare the contents and value of all international shipments on customs documentation. We do not falsify customs declarations under any circumstances.
• In the event that customs authorities seize or destroy a shipment, BDY/LAB Melbourne is not liable for the loss unless the seizure was caused directly by our error in documentation or packaging.

Lost or Damaged Orders

While we take every precaution to ensure your order arrives safely, rare transit incidents can occur. Please review our process for reporting and resolving lost or damaged shipments below.

Shipping Restrictions

Due to the nature of our products and varying international regulations, the following restrictions apply to all orders:

• We do not ship to P.O. Boxes or freight forwarding addresses for international orders.
• Certain products may be restricted from shipment to specific destinations based on local import regulations. These restrictions are applied automatically at checkout.
• Orders containing temperature-sensitive products may be delayed or withheld if extreme weather conditions are forecast along the transit route that could compromise product stability.
• We reserve the right to refuse or cancel any order where we have reason to believe the shipment may violate applicable laws, regulations, or our Terms and Conditions.
• Bulk or wholesale orders may require additional documentation or verification before dispatch and may be subject to separate shipping arrangements.

Address Accuracy

It is the customer's sole responsibility to ensure that a complete and accurate delivery address is provided at the time of ordering. BDY/LAB Melbourne cannot be held liable for non-delivery, delays, or additional costs arising from an incorrect or incomplete address.

• Address changes can only be accommodated if requested before the order has been dispatched. Please contact us immediately at hello@thebdylab.com if you need to update your delivery details.
• If a parcel is returned to us due to an incorrect address or failed delivery attempts, we will contact you to arrange reshipment. Additional shipping charges will apply for re-dispatch.
• Parcels that are undeliverable and not reclaimed within the carrier's holding period will be returned to sender. Product costs may be credited at our discretion, but original shipping fees are non-refundable.

Contact Us

If you have any questions about your order, shipping timeline, or anything covered in this policy, our team is here to help. We aim to respond to all shipping enquiries within 1–2 business days.